Landlord and Tenant Board

The Landlord and Tenant Board (http://www.ltb.gov.on.ca/en/index.html) provides information about the Residential Tenancies Act and resolves disputes between most residential property owners and tenants. The Ontario Rental Housing Tribunal is now known as the Landlord and Tenant Board.

The Board was created by the Residential Tenancies Act (the RTA) on January 31, 2007. The RTA gives residential landlords and tenants specific rights and responsibilities, and sets out a process for how these rights and responsibilities can be enforced. The RTA also has certain rules governing rent increases for residential rental accommodation, and gives the Board authority to enforce these rules.

In general, the role of the Board is to:

  • resolve disputes between landlords and tenants through either mediation or adjudication,
  • regulate rent increases in most residential rental units, and
  • educate landlords and tenants about their rights and responsibilities under the Residential Tenancies Act.

The Board is an independent agency. Any decision that the Board makes about the rights or responsibilities of individual landlords or tenants cannot be influenced by any Member of Provincial Parliament or Minister of the Crown.

You can also obtain specific application forms on their website at http://www.ltb.gov.on.ca/en/index.html . You can also call the Board at 416.645.8080 or toll free at 1.888.332.3234. There is a customer service representative available Monday to Friday from 8:30am to 5:00pm.