Information Technology Support Worker

Time Commitment: 6+ months (4 months as Junior Volunteer and 2 months as Senior Mentor)

Deadline to Apply: (one month from the posting date)

Position Description: The London Housing Registry has been a part of London for over 32 years, and part of our success is the strong commitment and loyalty of our volunteers. We are not only serving the chronic and episodic part of the homeless population but anyone who are experiencing a housing crisis.

Our volunteers are the stars of our programs, without them, we will never thrive. We will never reach three decades of community services, helping the most vulnerable segment of our community.

We are looking for the next star, a person who is passionate and dedicated. A person who is searching for meaningful volunteer opportunities. And finally, a person who has a genuine interest in helping others particularly those who are in housing crisis.

If you would like to gain experience in front-line social service and would like to jumpstart career exploration, this is the place to be!

tweet-lhr7Additional Opportunity Information:
Please email your cover letter, completed volunteer application form, and resume
***Please write ‘Volunteering @ LHR‘ in the subject line of your e-mail***
• 6 weekly hours / 6-month commitment
• Public Transportation is Available
• No Parking (please arrange your parking if you wish to drive)
• Fragrance-free and open door office environment
• Monday – Thursday 9 AM – 3 PM

How to Apply:
Email: Florencio Viray, Volunteer Manager
lhrvolunteering@gmail.com
Deadline to Apply: (until position is filled)

The Information Technology Support Worker main responsibility is to maintain our network and making sure our computers are ready to run so that we can serve our clients efficiently.

Details of Job Description:
• Maintain and monitor the London Housing Registry (WD Sentinel small office storage server) network and its peripheral equipment
• Provide technical support, training/instruction for internal staff on workstation; hardware and software, and peripheral equipment
• Monitor interconnecting and interoperability of network equipment, workstations, peripheral equipment and workstation/server software
• Monitor, evaluate and document network utilization and performance
• Identify, document, and resolve network operating problems
• Install, configure and maintain network infrastructure and equipment
• Evaluate and resolve workstation, user, and communications issues
• Evaluate and define user/system needs
• Plan, implement and manage electronic file organization, workstation and server configuration, individual and group structure
• Plan for network security and setup implementation considerations
• Research resolutions for client support requests
• Communicate security concerns, issues, and possible resolutions
• Network cost-benefit planning and justification
• Technical network considerations
• Monitor maintenance agreements, warranties, and software licensing
• Other duties as assigned

Skills and Experience Required:
• Experience or certified in independent installing/upgrading and configuring LAN network including client hardware and software systems, database programming knowledge
• Knowledge of Workstation configuration
• Advanced knowledge of Network Fundamentals
• Working Knowledge of Information Technology trends capabilities and terminology
• Ability to monitor and troubleshoot LAN network and infrastructure and equipment
• Experience in backing-up local network server directory files and folders
• Excellent Writing and computer skills (MS Office, Excel, PowerPoint)
• Advanced knowledge and experience in database programming techniques, concepts and methodologies

Activities:
• Computer Network
• Data Entry
• Communications / Writing
• Project Management
• Hardware / Software
• IT Support

The London Housing Registry encouraged diversity in the workplace by encouraging open dialogue, acceptance, and tolerance of everyone’s belief, culture, gender issues and background. We encourage everyone to apply and those who are looking for meaningful volunteering!

#LHR, #VolunteeringAtLHR, #ldnont

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